HCL Technologies Ltd.

HCL Technologies Ltd
About HCL Technologies:
HCL Technologies (HCLT) is one of India's leading global IT services and product engineering companies, providing value-added, software-led IT solutions and services to large- and medium-scale organizations.
HCLT has witnessed exponential growth in the past few years (gross revenue year ending June 2002 – US 332.84 million). This has resulted from the company’s unique business model, which is offshore-led, technology-centric and powered by domain expertise and a comprehensive understanding of specific business verticals.
Change is the only thing that has remained a constant at HCLT as the company continues to reinvent and reorient itself keeping a sharp focus on adapting itself to the fast changing needs of its customers and the evolving business landscape. It has continued to enrich itself in the process and has enhanced its overall capabilities by developing considerable skill sets in the area of enterprise solutions and applications.
Coming from a background where the organization cut its teeth on core technologies, the company wears this new dimension with ease and is naturally best equipped to straddle the entire spectrum of the business solutions arena.
With its formidable team of high-caliber and experienced software professionals, the company has built a credible position for itself as a valuable business partner. It has adapted and moulded complex technologies to provide comprehensive and unique solutions to large and medium sized global organizations at varied positions in their own evolutionary lifecycle. By always putting its customers first, HCLT has been able to bring to the table its significant width and depth of industry and domain knowledge to provide solutions that deliver a sustainable competitive advantage. In the process, the company has successfully positioned itself at the vanguard of the global IT services revolution.
HCLT continues to reiterate its key imperatives of focusing and developing its vertical and technology competencies and keeping pace with continuous growth and learning. The firm believes that in technology there are no half-measures.
The company’s technological prowess lies in the dedicated Offshore Development Centers it operates for some of the world’s leading organizations. HCLT is the preferred partner to 370 prestigious organizations in the world, including 40 Global 500 companies. Its presence across 14 countries gives the company global reach and a vast rollout support capability. Currently, it serves global markets through offices in America, Asia Pacific, Europe and Japan.
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HCLT is driven by an overarching vision of ‘powering imagination’ that propels the company forward in its aim to build a leadership position as the most preferred and significant software-led global IT services provider in its chosen markets.
HCLT’s mission is to establish technology partnerships with end users and OEM oganizations on a global basis, to deliver the highest quality and most cost-effective software engineering solutions for the emerging network-centric world.
While its objectives, vision and mission are laudable, what makes its strategy compelling is its uncompromising set of values, which drive the company, to uphold the dignity of the individual, to honor all commitments, to inculcate a deep commitment to quality, to infuse innovation and growth in every endeavor and to be a responsible corporate citizen.
About HCLT, What it does
HCLT provides its customers with comprehensive services that go beyond the ordinary in solving all their IT related problems. On many occasions this often takes the company beyond IT and into the realm of consulting and re-engineering business processes.
HCLT offerings provide the widest array of services to its clients. These include process consulting SCM, CRM, B2B, web applications, mobile technology and applications, networking, application production support, application maintenance & development, porting/migration, CAD/CAM/CAE, Hardware – design, verification and validation, testing, product engineering, embedded systems development. In addition it also provides specialized operations and network management and IT enabled services. These offerings are strengthened through a set of strategic alliances, joint ventures, acquisitions and subsidiaries that extend the company’s expertise and stretch its capability to additional areas.
Several excellent examples can be seen in its ‘Insurance’, ‘Banking and other Financial Services’ and ‘Retail’ presence. HCLT has strengthened its capability in many of these areas by bringing on board as full time members of its staff, specialist consultants and industry experts who have more than 25 years of hands on experience in managing banks, insurance companies and retail chains and who have worked with specialist consulting firms including the big five.
The results have been tremendous and have yielded immense value. For instance, the trend towards mega alliances, acquisitions and mergers of global entities in the financial sector has led to complex issues of integration and the need for common denominators across differing regimes. With each partner having their own unique IT backbone, legacy systems, processes and methodologies, the task of harmonizing and optimizing these has been enormous. Not only has HCLT helped its clients to integrate differing platforms into unified systems, it has also simplified and eliminated wasteful processes to arrive at a cleaner, simpler and more efficient architecture. An architecture that better addresses the new vision and provides a single view for management at the one end and on the other, offers a single service window to customers.
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A recent joint venture with the highly regarded Jones Apparel Group (JAG) is notable as it brings to the HCLT fold the expertise and deep understanding of the retail sector and a solid appreciation of the interplay of IT in solving real life retail business problems. HCLT is also able to bring similar consulting skills on board in other vertical segments through similar on board consultants and JVs like Answerthink.
HCLT’s well-diversified portfolio of services can bring significant value-additions in multi dimensional ways to a prospective client. It can perform the assessment of an entire business process and re-engineering exercise; it can evaluate and structure a supply chain solution. It can also implement packages like SAP, I2, Peoplesoft, Siebel, and Retek etc. Simultaneously it can also bring in conventional IT skills of application development, maintenance, production support, porting/migration and testing across a variety of platforms using the latest technological advancements.
With its origins steeped in technology HCLT even today remains a leader in high technology areas like ASIC and embedded systems. Its ability to provide services across hardware-linked applications continues to be a key strength.
This is best illustrated and appreciated for instance in a situation where its customer, say a hardware vendor wants to develop a Kiosk, requires help in designing boards and verification of chips, requires help in developing the operating system, in developing embedded applications and further still in working with a software solution vendor or a user to develop and present content and applications for the Kiosk. HCLTs capability to provide such an end-to-end ability makes a compelling proposition for any client.
In addition to the above with the help of proven methodologies and constant innovation and improvements gleaned over multiple projects and through constant efforts at R&D, HCLT’s Centres of Excellence have perfected reusable components that can bring about significant cost savings and a reduction ‘in time to market’.
HCLT is also able to provide it’s clients seamless delivery and can take on strategic tasks like managing IT in a new territory, managing a set of products or take complete ownership of a function or activity.
To provide these services HCLT is organized along the following four horizontals:
Technology led services: HCLT offers a wide range of services like ASIC, embedded, CAD, CAM, CAE, PDM/PLM, verification & validation Software & hardware product engineering, testing, maintenance, porting & migration. Complete product ownership.
Practice led services: HCLT offers a wide range of services in areas that require strong consulting and implementation-based expertise. These areas are consulting & implementation of SCM, CRM, B2B, ERP, Imaging& Workflow Packages & solutions Internet/ e-commerce solutions, Network design & IT Infrastructure management.
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Application led services: HCLT offers application services over a vast variety of platforms like NT, UNIX, Linux, IBM mainframe, IBM AS/400 and I-series etc. These include services in the area of development, maintenance, testing, porting/migration and production support.
IT enabled services: HCLT offers these services through its subsidiary HCL Technologies BPO Services Limited. These include Technical Help Desk, Business process outsourcing and Customer contact center.
These service lines are delivered to OEM and end-user organizations alike in key verticals such as Retail, Insurance, Banking and other Financial Services, Aerospace, Automobiles, Semiconductors, Pharmaceuticals and Petroleum.
The complete service line maps closely into the competencies of the organization and is shown in the figure as below.
Aerospace
Automotive
Insurance
Banking & Other Financial Services
Retail
Petroleum
Pharmaceutical
Semiconductors
Technology Led
Services
ASIC, embedded, CAD, CAM, CAE, PDM/PLM, verification & validation
Software & hardware product engineering, testing, maintenance, porting & migration. Complete product ownership.
Consulting & implementation of SCM, CRM, B2B, ERP,
Imaging& Workflow Packages & solutions Internet/ e-commerce solutions, Network design & IT Infrastructure management.
Practice
Led
Services
Application development, maintenance, testing, porting/migration & production support over NT, UNIX, Linux, IBM mainframe, IBM AS/400 & I-series. EAI,DW,BI & Portfolio Assessment. Complete outsourced application management.
Application
Led
Services
Technical help desks, Business process outsourcing,
Customer contact centers
IT Enabled
Services
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HCLT Worldwide
A list of the countries where HCLT operates is shown in the figure below. A more detailed list of the global offices can be provided on request.
Off shoring – The HCLT Advantage
HCLT has been a pioneer in the off shoring approach and is now featured prominently as a Harvard case study. The execution methodology is a balanced mix of onsite–offshore development as depicted in the figure below.
Visit us at http://www.hcltech.com 5 Onsite / Offshore DeliveryModelOn SiteOff shoreRequirement AnalysisDesignDevelopmentTestingUATImplementationProject Planning & Process DefinitionsReviewsSign-offs
Onsite-Offshore Cost Comparison Chart100%75%50%25%0%Rate per personSeries1Series2OnsiOffshClients can benefit significantly from cost savings through offshore delivery
HCLT has been using the off shoring model successfully for its global customers that include venerable names like Deutsche Bank, Standard Chartered Bank, American General, CSC, Cisco, KLA Tencor, Siemens VDO, Boots, Rockwell Collins, Roccade, Logica, Sony, Hitachi, Toshiba, NEC to name a few.
HCLT delivers its offshore services through 16 state-of-the-art software development centers in India, which employ more than 8,748 people and undertake all offshore software development work. Each of these software development centers is focused on specific technologies and business domains. All centers have excellent infrastructure, are assessed at CMM level 4 and 5 and are equipped to deliver the highest standard of quality in terms of software development, training and internal productivity tools. The infrastructure is robust and secure and includes stringent policies and standards for communication, disaster recovery, data security, network security and physical security.
The connectivity to Internet for various centers and offices worldwide is through dedicated T1 lines with combination of capacities of 512 Kbps, 256 Kbps and 64 Kbps through reliable local ISPs and international carriers like BT, AT&T and Sprint.
Joint Ventures and Subsidiaries
To meet the complexity and pace of development of new computing technologies, HCLT has nurtured joint ventures and strategic partnerships with leading technology and IT services organizations. These partnerships are developed based on complementary IT strengths, proven business methodologies, domain expertise and enhanced channels provided by the partners. We believe that such relationships make HCLT a preferred
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choice among large multinational companies for delivery of software services on a multifunction, enterprise-wide and global basis.
More information on Joint Ventures and Subsidiaries can be provided on request.
Leadership
In a knowledge-intensive industry, leadership is a subset of knowledge. HCLT recognizes this and believes it is imperative that an organization attracts the best possible professionals in the field. The firm endeavors to build a truly global team, recruiting and retaining the very best professionals for all its operating bases. Today, its global team includes professionals from prestigious institutions and those with specialized experience in key domain areas, people with commitment and skills, and also a common vision that they share with the organization.
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HCL TECHNOLOGIES LTD.
Fact Sheet
Company name - HCL Technologies Ltd.
Company type- Global IT Services Company
Date of establishment- November 12, 1991
Chairman, President and CEO - Shiv Nadar
Employee strength - 8748 as on March 31, 2003 (including subsidiaries)
Offices- 26 offices in 14 countries
Focus markets- Asia Pacific, Europe, Japan, and USA
Vertical Focus – Automotive; Aerospace, Banking and other Financial Services, Insurance, Petroleum, Pharmaceuticals, Retail and Semi Conductor Manufacturing
Horizontal Focus – Technology led services, Applications led services, Practice led services and IT enabled services
Clients- 370 blue chip global client base
Gross revenue- US$ 332.84 million for year ended 30 June, 2002
Offshore revenues- 82% Q3 FY2003
Visit us at http://www.hcltech.com